Mission & Strategy

Mission

Contributing to modernization and development of the financial system in Mozambican economy through commercialisation of innovative and personalised products and services envisioned to satisfy entire financial needs and expectations of different segments of the market, with high standards of quality and specialization.

• Diligent contribution to throw anew the Mozambican economy bankarization;
• Maintenance of high levels of satisfaction, fidelization and involvement with the customers;
• Expansion of the Customer and assets database under management of traditional areas;
• Promotion of new initiatives in areas with high rate of growth;
• Taking a leading position through exploration of new business opportunities created by new technologies;
• Consolidation of sector and regional technological leadership;
• Sustained improvement of profitability and financial robustness levels;
• Valuation, motivation, and compensation of the employees;
• Maximization of the value for the shareholders;
• Maintenance of the Group leadership in the financial sector.

• Training and coaching the employees in order to guarantee provide good quality service to our Customers;
• Launching innovative products and financial services;
• Enhancing and re-innovating traditional systems of distribution.